Return & Refund Policy
1. Return Eligibility Period
We offer a 30-day return policy. Customers may request a return within 30 days from the date of delivery.
2. Eligibility Requirements
To qualify for a return, items must meet all of the following conditions:
- The item is unused, unworn, and in original condition
- The item is returned in its original packaging
- All tags, manuals, accessories, or included items are intact
- Proof of purchase is provided
3. Non-Returnable Items
Certain items are not eligible for return, including:
- Items damaged due to misuse or improper handling by the customer
- Products returned after the 30-day return window
- Custom-made, final sale, or clearance items (if specified at purchase)
4. Return Process
To initiate a return, customers must contact our support team to request approval. Unauthorized returns may not be accepted.
Once approved, return instructions will be provided. Customers are responsible for ensuring safe shipment of returned items unless otherwise stated.
5. Refund Processing
Once the returned item is received and inspected, we will notify you of the refund approval status. Approved refunds will be processed within 5–10 business days and issued to the original payment method.
Processing time may vary depending on your financial institution.
6. Late or Missing Refunds
If you have not received a refund within the expected timeframe, please first check with your bank or payment provider before contacting us.